FAQ

We deliver to the countries offered by our webshop, mainly throughout Europe.

Yes, we deliver to all regions of Belgium.

Yes, delivery charges apply. However, delivery is free for orders over €250 .

You can collect your order from one of our 4 stores:

• Brussels

• Perwez

• Hannut

• Hamme-Mille

Discover our stores ->

For in-stock items, delivery usually takes between 2 and 5 business days . In case of additional delay, we will inform you directly.

• If the shipment is made via GLS , you will receive a Track & Trace tracking code by email.

• If transport is provided by MACA , we will contact you to arrange a delivery date.

Please contact us via our form with:

• Photos of the exterior of the package (showing packaging, damage and label).

• Photos of the interior (product damaged in its packaging).

Contact form ->

Yes, only if the product is new, unused and still sealed .

Please contact us via our contact form ->

After sending the form, you will receive by email all the information necessary to make the return:

• The return address

• Packaging instructions

• Any references to be mentioned

Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.

Please do not send anything without receiving our email confirmation. This allows us to ensure proper follow-up of your request.

The product must be:

• As new

• Not used

• In its original sealed packaging

Tinted paints cannot be returned.

Please contact us via our contact form ->

Refunds are processed within 30 days of receipt and verification of the return.

Yes, exchanges are possible except for tinted paints and under similar conditions to returns.

We invite you to contact us by email. Express delivery times of less than 48 hours are possible, but fees may be €30–40 depending on the service chosen.